1. Introduction
At Vacuum Bags and Accessories (“we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit our website or purchase products from us.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
We may collect the following types of personal information:
Information you provide
- Name
- Billing and shipping address
- Email address
- Phone number
- Company name (if applicable)
- Order details
- Account login details
- Messages submitted through contact forms
Payment Information
Payments are processed securely by our payment providers.
We do not store your full credit card details on our servers.
3. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
- Referral website
- Cookies and similar technologies
This information helps us improve our website and customer experience.
4. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Respond to enquiries
- Manage your account
- Send order confirmations
- Provide shipping updates
- Improve our website
- Prevent fraud
- Comply with legal obligations
- Send marketing emails (only where permitted or with your consent)
5. Email Marketing
If you choose to subscribe to our newsletter, we may send promotional emails about new products, special offers, or company news.
You can unsubscribe at any time using the unsubscribe link included in every marketing email.
6. Cookies
Our website uses cookies to:
- Keep your shopping cart active
- Remember your preferences
- Improve website performance
- Analyse website traffic
- Provide personalised content
You can disable cookies in your browser, although some website functions may not work correctly.
7. Analytics
We may use services such as Google Analytics to understand how visitors use our website.
These services collect anonymous usage information and may use cookies.
8. Sharing Your Information
We only share your personal information where necessary, including with:
- Payment providers
- Courier and freight companies
- Website hosting providers
- IT service providers
- Marketing service providers
- Government authorities where required by law
We do not sell your personal information.
9. Overseas Disclosure
Some of our service providers may store or process personal information outside New Zealand.
Where this occurs, we take reasonable steps to ensure your information receives comparable privacy protection.
10. Data Security
We take reasonable steps to protect your information from:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Retention of Information
We retain personal information only as long as necessary to:
- Provide our services
- Meet legal obligations
- Resolve disputes
- Enforce our agreements
12. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Request access to your personal information
- Request correction of your information
- Ask questions about how your information is used
To make a request, please contact us using the details below.
13. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those websites.
14. Children’s Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from children.
15. Changes to this Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.
16. Contact Us
If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us:
Vacuum Bags and Accessories
Email: sales@spv.co.nz
Phone: 09 520 2030
